Book excerpt: Click here to find out more about the 2009 MLA Updates and the 2010 APA Updates. Combining clear advice on the writing process and almost 250 model documents from real workplace settings, Writing That Works sets the standard for business writing books. It reflects today’s electronic workflow, addresses the most current types of business documents, in print and online, and provides practical, informative guidelines on designing documents, considering audience and purpose, and using digital technology in the workplace. The free companion Web site supports and expands upon the information in every chapter and offers tutorials, additional model documents, expanded Digital Tips, and much more.