Book excerpt: The Survey of College Website Management Practices, a 171-page study, presents more than 500 tables of data about college websites, and is based on data from 68 North American colleges. The study presents detailed data on budgets, software preferences, editorial control, staff size and composition, use of consultants, plans for website redesign, and a broad range of other issues confronting college web site staffs. The report helps to answer questions such as: what kind of disaster management and campus crisis policies do college web staffs have in place. How do staffs track end users, and how many visitors are different college web sites attracting? Which college departments are most influential in managing and directing the website? Does the web staff consider itself in charge of content, IT questions or both? How many individuals can enter content to the site without the permission of the webmaster? What role do social networking sites play in the college web staff's future plans? How often does the webmaster review departmental sites and how much control does he/she have over them? How often are major website revisions planned and how are the best results for end user "buy-in" achieved?