The V-Model of Service Quality
Download or Read eBook The V-Model of Service Quality PDF written by Grafton Whyte and published by Emerald Group Publishing. This book was released on 2018-10-18 with total page 157 pages. Available in PDF, EPUB and Kindle.
| Author | : Grafton Whyte |
| Publisher | : Emerald Group Publishing |
| Total Pages | : 157 |
| Release | : 2018-10-18 |
| ISBN-10 | : 9781787696068 |
| ISBN-13 | : 1787696065 |
| Rating | : 4/5 (68 Downloads) |
Book Synopsis The V-Model of Service Quality by : Grafton Whyte
Book excerpt: The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
