Book excerpt: The author has devised the phrase "webs of inclusion" to refer to integrated and organic organisations which are effective because management puts itself in the center rather than at the top, and the lines of communication are open and diffuse. This new way to look at the internal structures of business has generated a great deal of interest and the phrase "webs of inclusion" has become part of the organisational lexicon. This clearly written book describes the web in operation and shows how the web can be weaved.