Book excerpt: This special Instructor’s Edition can help you present better programs on the subject of EMS documentation. The patient care record your EMTs and paramedics leave at the hospital is your calling card. How good do you look? Oral reports need knowledgeable and effective delivery. Written reports also need completeness and accuracy. Written reports are a permanent patient medical record. They help with care continuity. The record of your personnel leave reflects on the professionalism of your organization. Patient care reports are the first place attorneys and regulatory agencies look when seeking to place liability. This training program helps you take steps to decrease your liability by teaching your employees how to write organized, professional reports. It also deals with special situations such as patient refusals, sudden death, crime scenes and child and elder abuse -- areas where your liability could increase even if you don’t transport a patient. This book breaks down the components of report giving and writing and provides instructors with a useful tool for training their personnel in proper written documentation and verbal reporting situations. It provides margin cues keyed to the text and helpful insights on presenting the program. Sample reports with analysis, useful for discussion groups, are provided.