Book excerpt: Velocity management brought a new way of doing business to U.S. Army logistics, with a renewed focus on the Army customer and an approach for process improvement that cuts across time, quality, and cost. The authors reveal the motivations, methodology, and management structure behind the initiative; the process improvements that have led to such quick and impressive results; and the steps that have been taken to develop and institutionalize the capabilities needed to achieve and sustain future improvement. Lessons learned can be readily adapted for other business models.