Book excerpt: UNIT – I 1. Note-Making and Bulleting, 2. Comprehension, 3. Precis-Writing, UNIT - II 4. Report Writing, 5. Status Report, 6. Analytical Report, 7. Inquiry Report, 8. Newspaper Report, 9. Business Report, UNIT – III 10. Official Correspondence, 11. Application Letters, 12. Cover Letters, 13. Memorandum [MEMO], 14. Demi-Official Letters, 15. Business Letters, 16. Persuasive Letters : Sales Letters and Collection Letters, 17. Claim Letters, 18. Adjustment Letters, 19. Credit Letters, 20. Banking and Insurance Correspondence, 21. Quotation and Order Letters, 22. Enquiry Letters, 23. Good and Bad News Letters, 24. E-mail Correspondence