Book excerpt: Apology and forgiveness are the building blocks of healing and reconciliation. Everyone has been the offender and the victim in relational conflicts. The decision and execution of apology and forgiveness determine the degree of intimacy in the future relationship. The foundation for this book is an understanding of the variety of approaches to apology and forgiveness so the reader can more intentionally manage her relationships. Instead of pushing one approach, the concepts are presented to assist the reader in considering factors that might influence the type of apology or forgiveness that is most appropriate for the situation.In addition to empowering the reader to better manage his own affairs, the book considers whether and how to encourage others to apologize and forgive. The advisor role is examined from the perspectives of a family member or friend, an attorney, and professionals in peacemaking roles like mediators, therapists, ombudspersons, human resource professionals, clergy, and a long list of others whose job it is to help people heal from interpersonal injuries. This book invites the reader into the classroom where this class has been taught to lawyers, mediators, and graduate students at Pepperdine University's School of Law. The classes welcome student viewpoints that run the gamut from sharing personal experiences that reinforce class concepts to ardently disagreeing with the author's perspective as only a law student can do. The classroom dialogue is replicated by the extensive inclusion of student journals in the book's narrative.