Book excerpt: Intelligent agent technology is emerging as one of the most important and rapidly advancing areas. Researchers are developing a number of agent-based applications and multi-agent systems in a variety of fields, such as: electronic commerce, supply chain management, resource allocation, intelligent manufacturing, mass customization, industrial control, information retrieval and filtering, collaborative work, mobile commerce, decision support, and computer games. Application of Agents and Intelligent Information Technologies presents an outstanding collection of the latest research associated with intelligent agents and information technologies. Application of Agents and Intelligent Information Technologies provides a comprehensive analysis of issues related to agent design, implementation, integration, deployment, evaluation, and business value. This book presents research results and application of agents and other intelligent information technologies in various domains. Application of Agents and Intelligent Information Technologies offers the intelligent information technologies that will potentially revolutionize the work environment as well as social computing.