Book excerpt: Uncover the hidden secrets of excellent communication skills - learn how to influence people, handle conflicts, be confident in any social situation and strengthen relationships with this definitive guide to interpersonal communication. In this book, Ryan Ledger and Lisa Reynolds demystify the art of charisma and communication. This best-selling book will guide you, step-by-step, in how to develop razor-sharp communication skills. "A unique guide in regards to it actually being realistic yet incredibly effective..." Colin Jenkison, Author Comprehensive, insightful and full of actionable practical advice, this guide will show you how to get rid of harmful communication quirks while equipping you with tools that will help you succeed in your relationships, existing and new, work and social. "The definite guide to modern day communication skills." Rebecca Freeman, London Express The 2020 updated version is available now on Kindle, Print and Audiobook.