Book excerpt: “This book will soon become a widely accepted standard on how to deliver a successful project on time and on budget in any industry.” —John Garahan, Vice President, Global Delivery, Broadridge Financial Solutions Successful project managers must engage and motivate others to achieve complex goals. Ruth Pearce shows how behavior, language, and attitudes affect engagement and how leveraging character strengths can help improve relationships, increase innovation, and build higher-functioning teams. This focus on character strengths—such as bravery, curiosity, fairness, gratitude, and humor—can help project managers recognize and cultivate the things that are best in themselves and others. Many project managers do not have the authority to direct the activities of people on their teams—they can only influence them. The most influential people succeed by focusing less on themselves and their message and more on others. They pay attention, they are brave, they are vulnerable, they are curious, and they look for and acknowledge the things that are important about and to the other person. And they model the behavior that they want to see. This book tells you how. Pearce provides tools and frameworks for building a culture of appreciation, understanding character strengths, mapping leadership qualities, understanding learning styles, identifying team roles, and executing plans. She also explores the factors that contribute to conflict and tensions, as well as strategies for getting through difficult times. We see these tools and techniques in action through “Maggie,” a project manager who is struggling to motivate her team. Each chapter concludes with reflective questions to make the ideas stick and with key strategies for success.