Book excerpt: This study is based on interviews with IT directors and assistant directors of leading college and university libraries and consortiums, including The Research Libraries Group, Vanderbilt University, the University of Texas, Lewis & Clark College, Salt Lake Community College, the University of Washington, the California Institute of Technology, Hutchinson Community College and Australia?s Monash University, Among the many topics covered are: investment in and maintenance of workstations, implementation of wireless access, policies towards laptops in the library, digitizing special collections, establishing digital depositories, preserving scholarly access to potentially temporal digital media, use of Ebooks, services for distance learning students, use of url resolvers, web site development and management, use of virtual reference, investment in library software, IT staff size and staff skill composition, range of IT staff responsibilities, use of outsourcing, relations between Library and general University IT staff, uses of PHP programming, catalog integration with the web, catalog enhancement software and services, web site search engine policies, use of automated electronic collection management software, technology education and training, development of technology centers and information literacy, library printing technology and cost reimbursement, and other issues of concern to library Information Technology Staff Directors.