Book excerpt: This workbook covers the skills and knowledge required to design and develop business documents using complex technical features of word processing applications using Microsoft Word 365 or Word Professional Plus 2019 on the Windows 10 operating system. This edition contains expanded content to cover word processing basics for users new to Word. Images used in this workbook have been taken from Word 365. Where images and/or instructions differ significantly between the two versions, separate instructions have been provided.Assessment is included.