Book excerpt: The most important moments in life involve big decisions, big events, and big opportunitiesand those involve other people. Relationships make our lives work, and as it turns out, they improve our health and happiness as well. When we have good ones, they help pick us up when we stumble and fall, but they dont just happen. Carol Ann Lloyd-Stanger, who has built a career helping people build personal and professional relationships that create success, shares steps and strategies so you can: start conversations that lead to meaningful relationships; take a positive approach to the people in your life; listen effectively and understand others and their ideas; adapt your conversation style to increase connections; and manage difficult conversations to achieve positive outcomes. Any conversation can be the one that changes everything, but you need to know how to navigate them. Take the first step to enjoying game-changing relationships and build the life you wantone conversation at a time.