Book excerpt: As organizations are competing globally in this new millennium, the effective deployment and exploitation of IT will create the difference between those that are successful and those that are not. What lessons are there to be learned from organizations that run global IT operations and deploy IT in support of their global business operations? Cases on Global IT Applications and Management: Successes and Pitfalls brings together original cases that report on these aspects of global IT applications and management and benefits educators, researchers and practitioners alike.