Book excerpt: Charge Nurse Program Builder: Tools for Developing Unit Leaders Tammy L. Berbarie, BA, RN, RN-BC Turn your charge nurses into frontline leaders! As of June 20, 2014, contact hours for nurses are no longer available with this product. Order your copy today and train efficient, competent charge nurses This all-in-one training resource contains customizable tools, templates, and checklists to help nursing leaders provide charge nurses with top-notch training. Whether you hold your own charge nurse training workshop or pass it on as a self-study, this book makes training your charge nurses easier and more effective. It covers all aspects of the charge nurse role, from conflict management to technical duties such as handling patient assignments and scheduling. This all-in-one resource: Equips charge nurses with the skills they need to provide leadership to staff on their unit Enables staff development professionals to provide ongoing training to hundreds of charge nurses using one resource Provides customizable training materials including a PowerPoint presentation and handouts Reduces the time spent developing training materials for charge nurses Use the tools, templates, and checklists for a training workshop or give the book to charge nurses to use as a self-study guide! Table of Contents: Chapter 1: What Is a Charge Nurse? Introduction Charge Nurse Traditional Roles: The Main Ingredients Charge Nurse Exemplary Roles: The Icing on the Cake Summary Chapter 2: Developing a Charge Nurse Job Description Job Descriptions and Charters Engage Team Members Summary Tools Chapter 3: Charge Nurse Succession Planning Identifying Goals Goal 1: Organizational Culture Goal 2: Building Talent Goal 3: Recruiting Talent Goal 4: Maintaining Talent Summary Tools Chapter 4: Planning Charge Nurse Orientation Charge Nurse Job Description or Charge Nurse Charter Regulatory Requirements Leadership Training Coordination and Delivery of Patient Care Patient Safety and Quality Improvement Department and Organizational Orientation Shared Governance Charge Nurse Preceptors Charge Nurse Workshops Orientation Documentation Performance Expectations and Evaluation Launching Your Program Summary Chapter 5: Incorporating the Job Description into Orientation Hiring for the Position Elements to Include in Orientation Charge Nurse Job Description Sample Summary Chapter 6: Regulatory Requirements The Joint Commission Centers for Medicare & Medicaid Services (CMS) State Board of Nurses American Nurses Association (ANA) Organizational Policies and Procedures Summary Chapter 7: Charge Nurse Leadership Training Leadership Team Building Conflict Resolution Communication Developing Talent Summary Chapter 8: Coordination and Delivery of Patient Care Patient Flow Process Staffing and Scheduling Patient-Centered Care Decision-Making Contract Staff, Agency Staff, and Unlicensed Personnel Special Circumstances Documentation Summary Tools Chapter 9: Patient Safety Emergency Management and Documentation Errors Data Collection Summary Chapter 10: Department and Organizational Orientation Leadership Meet and Greet Department Specific Orientation: Crucial Elements Summary Chapter 11: Shared Governance Charge Nurse Participation in Shared Governance Charge Nurse Retreat Charge Nurse Unit Meetings Summary Chapter 12: Charge Nurse Preceptors Preceptor Selection Criteria Training Charge Nurse Preceptors Charge Nurse Precepted Time Summary Chapter 13: Charge Nurse Workshops Crucial Elements to Include Charge Nurse Presentation Development Setting Expectations Building Your Charge Nurse Reference Book Summary Chapter 14: Performance Evaluations Charge Nurse Role in Performance Evaluations Peer Evaluation Tool Nurse Manager Role: Charge Nurse Evaluation Components of a Charge Nurse Evaluation Summary Chapter 15: Launching Your Program Charge Nurse Role in Performance Evaluations Peer Evaluation Tool Nurse Manager Role: Charge Nurse Evaluation Components of a Charge Nurse Evaluation Summary Appendixes