Book excerpt: Empathy, enthusiasm and an understanding of a healthy and positive attitude are at the heart of healthcare. In Coaching Natural Attitudes, author Tina S. Larose, MBA, MHSA, introduces a unique and innovative approach, AAYA, for emulating those three attitudes while outlining the steps for achieving ones personal goals and success in the healthcare profession. AAYA or the Always Audit Your Attitude approach to life is a 5-step approach designed to help healthcare professionals, particularly certified nursing assistants and caregivers, recognize their unique traits and priorities and use their discoveries to improve themselves and the way they perform their job or serve others.