Book excerpt: The ability to communicate well is the single most important skill for a paramedic. But, despite an emphasis on communication in paramedicine assessment and standards, there has never been a resource specifically tailored to the unique environments in which paramedics practise.This new book fills that gap. Communication in Paramedic Practice is designed as a primer on the importance for paramedics of communicating well, and how to achieve this in real life. It encourages self-reflection on your own communication style, and covers important considerations such as listening, managing distress, being culturally responsive and non-verbal communication.Written by experts in this field, and full of relevant examples and opportunities to practise, this book will help you communicate comfortably and confidently for better patient outcomes, increased workplace safety and more efficient transfer of information - Four sections cover the significance of interpersonal communication, developing self-awareness, managing realities of communication as a paramedic and scenarios for practice - Promotes self-reflection on your personal communication style and habits - Introduces the strategies and skills you need for real life - Encourages the development of confidence through activities, scenarios and case studies - Wide range of examples to reflect paramedic practice - Relevant resources for ongoing development and improvement of communication skillsStudent resources on Evolve: - Answers to end-of-chapter review questions - Student quizStudent and instructor resources on Evolve: - Semester planner - Student quiz – multiple choice questions - Tutorial activities - Student quiz – true / false - PowerPoint slides