Book excerpt: Focuses on the job search experiences of new Federal employees who were hired competitively through the delegated examining units (DEUs) of the various Federal departments and agencies. Delegated examining is a process by which agencies rate and rank external candidates for competitive service positions. This report is based on a survey of new hires. As viewed through the eyes of the job applicants who were hired, it appears that DEUs generally manage most parts of the competitive examining process well. However, the respondents also indicated there was a need for improved customer service by DEUs. The report concludes with suggestions for improvements. Charts and tables.