Consumer Behavior and Insights
Author | : Diane Phillips |
Publisher | : Oxford University Press, USA |
Total Pages | : 592 |
Release | : 2020 |
ISBN-10 | : 0190857137 |
ISBN-13 | : 9780190857134 |
Rating | : 4/5 (37 Downloads) |
Book excerpt: Historical and current perspectives on consumption -- A historical context for understanding consumption -- Contemporary perspectives on consumer behavior -- Consumer research -- Micro-view of consumption -- Perceptual processes -- Learning and memory -- Personality, self, and motivation -- Attitude theory and behavior change -- Decision-making and involvement -- Macro-view of consumption -- Patterns of buyer behavior -- Groups, social processes, and communications -- Culture -- Where are we going? -- Ethics and social responsibility -- Future trends in consumer behavior -- Glossary -- Index.