Customer Culture
Download or Read eBook Customer Culture PDF written by Michael D. Basch and published by FT Press. This book was released on 2002 with total page 638 pages. Available in PDF, EPUB and Kindle.
| Author | : Michael D. Basch |
| Publisher | : FT Press |
| Total Pages | : 638 |
| Release | : 2002 |
| ISBN-10 | : 9780130353313 |
| ISBN-13 | : 0130353310 |
| Rating | : 4/5 (13 Downloads) |
Book Synopsis Customer Culture by : Michael D. Basch
Book excerpt: The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.
