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Today's software companies can't afford to be passive with their customers. As software moves to the web and becomes more consumerized, software companies can o

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Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert

Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and

This book presents an antidote to the self-destructive war between educational conservatives and progressives, arguing that each has only part of the solution i