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Customer Mania!

Download or Read eBook Customer Mania! PDF written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2016-03-22 with total page 208 pages. Available in PDF, EPUB and Kindle.
Customer Mania!
Author :
Publisher : Simon and Schuster
Total Pages : 208
Release :
ISBN-10 : 9780743270298
ISBN-13 : 0743270290
Rating : 4/5 (98 Downloads)

Book Synopsis Customer Mania! by : Kenneth Blanchard

Book excerpt: Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.


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