Customer Service in Tourism and Hospitality

Download or Read eBook Customer Service in Tourism and Hospitality PDF written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle.

Author	: Simon Hudson
Publisher	: Goodfellow Publishers Ltd
Total Pages	: 306
Release	: 2017-09-30
ISBN-10	: 9781911396475
ISBN-13	: 1911396471
Rating	: 4/5 (75 Downloads)

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Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson

Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

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