Book excerpt: The Part-2 of the book packed in 10 chapters provides in-depth and detailed information on important issues like civic agencies and service delivery, governance, democracy, election, legislature, bureaucracy, judiciary, reservation and taxation. The book will be of immense value to policy makers, programme planners, public and private sectors, NGOs, social workers, environmental workers, educationists, developmental practitioners and the Delhiites who dream to see Delhi, “A World Class City”.