Book excerpt: In this book, educational consultant and group coach Donna Reid argues that popular vehicles for improving school cultures and student achievement, such as professional learning communities and critical friends groups, too often fail because the participants are unaware or unwilling to make the required changes for successful collaboration and change. To assist facilitators and group leaders, the author presents narrative cases that examine the experiences of teacher leaders, principals, consultants, and parents as they negotiate the difficulties of reluctant team members, hostile colleagues, maintaining group interest, sharing responsibility, using technology, and cultural competency. Each case includes questions for reflection that can be used individually or in small groups to improve facilitation skills. Book Features: Addresses the roles of the facilitator and participants. Focuses on the complex contexts in which educators must work. Illustrates a range of challenges with possible ways to manage them. Offers strategies for building sustainable relationships, such as how to include new colleagues and work with difficult people. Discusses common tensions, such as sharing responsibility, respecting confidentiality, and developing cultural competence. “With its engaging and informative mix of case descriptions, discussions following the cases, and questions for the reader, this book is a welcome change from other books on facilitation and coaching. As I read, I imagined that someone had been looking over my shoulder as I coached my first CFG, and as I have supported others doing the same over the years. A must-read for all those engaging in their first few years of facilitating collaborative teacher teams!” —Gene Thompson-Grove, educational consultant and founding board member, School Reform Initiative “This book is a must-read for anyone in the practice of collaborative coaching and facilitation. By tapping into the power of story, the author provides a reflective space that allows the reader to consider coaching moves, as well as experience and reflect on common potential pitfalls in coaching or facilitating a group.” —P. Tim Martindell, president, Texas Council of Teachers of English Language Arts, Coordinator Secondary ELA, Fort Bend Independent School District