Book excerpt: Apply modern quality management to the design, manufacture, and support of electronic components and systems. You'll learn how to use an integrated quality management system that embraces sales and marketing, procurement and order administration, engineering, manufacturing, enterprise management, and support. Coverage includes how to exploit ISO 9000, SPC, Deming's methods, and statistical process control...reduce program risk and improve product affordability...shift emphasis from correcting defects to preventing them...get better quality from subcontractors and vendors, becoming a world class supplier...and much more.