Book excerpt: A Practical Guide to the Retail Rate Setting Process for Regulated Electric and Natural Gas Utilities. This book explains how the traditional rate-setting process is commonly done for energy utilities. This book includes a discussion of revenue requirement, rate base, cost of capital, expenses, revenues, rate-making objectives, cost of service studies, rate design, the rate case process, tariff policies, metering, service quality and other types of cases affecting rates. The book concludes with a numerical example showing the calculation steps from revenue requirement to rate design.