Book excerpt: Aimed at helping drinking water utilities develop key relationships with the diverse users of the same environmental resources that utilities need to provide reliable supplies of high quality drinking water to customers, this AAWA-sponsored report contains tools and resources developed from ten utility case studies, surveys of 30 utilities, evaluation of the outcomes of two workshops, and literature reviews. It also offers an executive summary and 19 exhibits including such stakeholder alliance tools as guides, handbooks, and programs; institutional and regulatory programs and contacts; technical assistance; and financial assistance resources. Lacks an index. An erratum refers to report #90826 and credits the consulting firm. Annotation c. Book News, Inc., Portland, OR (booknews.com)