Guide to Customer Service Skills for the Help Desk Professional
Download or Read eBook Guide to Customer Service Skills for the Help Desk Professional PDF written by Donna Knapp and published by Turtleback. This book was released on 1999-11-16 with total page pages. Available in PDF, EPUB and Kindle.
Author | : Donna Knapp |
Publisher | : Turtleback |
Total Pages | : |
Release | : 1999-11-16 |
ISBN-10 | : 0613916492 |
ISBN-13 | : 9780613916493 |
Rating | : 4/5 (92 Downloads) |
Book Synopsis Guide to Customer Service Skills for the Help Desk Professional by : Donna Knapp
Book excerpt: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.