Book excerpt: These Guidelines assist administrators in developing or enhancing their restorative justice programs. It provides practical guidance for mediators to facilitate balanced & fair mediation, which will ensure the safety & integrity of all the participants. Chapters: victim-offender mediation: a national perspective; guidelines for victim-sensitive mediation & dialogue with offenders; recommendations for program development; results of a survey of victim-offender mediation programs in the U.S.; what is humanistic mediation?; profiles of programs; & promising practices. Bibliography.