Book excerpt: Hairy Situations is the first book on crisis management and disaster planning specifically written for the pet care industry. Hairy Situations: • Describes crises that can happen in the pet care industry and how disasters affect these businesses differently from companies that deal with papers or people. • Lists detailed ways to mitigate crises and prevent disasters. • Provides a roadmap that will guide you in preparing a disaster binder for your pet care business. • Uses an "all hazards" approach to crisis response that will help you become better able to recover physically, financially and emotionally from disaster.