Handbook of Hospitality Operations and IT
Author | : Peter Jones |
Publisher | : Routledge |
Total Pages | : 450 |
Release | : 2008 |
ISBN-10 | : 9780750687539 |
ISBN-13 | : 0750687533 |
Rating | : 4/5 (39 Downloads) |
Book excerpt: Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. Topics include: Theories of operations management, involving the processing of materials, customers and information, The responsibilities of the operations manager: quality, productivity, and innovation, The role of the customer in operations management, Major aspects of operations and information management in hospitality. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.