Book excerpt: A complete resource, this handbook presents current knowledge on concepts and methods of human factors and ergonomics, and their applications to help improve quality, safety, efficiency, and effectiveness in patient care. It provides specific information on how to analyze medical errors with the fundamental goal to reduce such errors and the harm that potentially ensues. Editor Pascale Carayon and an impressive group of contributors highlight important issues relevant to healthcare providers and professionals and their employers. They discuss the design of work environments and working conditions to improve satisfaction and well-being, and the reduction of burnout and other ailments often experienced by healthcare providers and professionals. It is a remarkably comprehensive account offering readers invaluable knowledge from individuals who are some of the most respected in the field.