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Handbook of Public Quality Management

Download or Read eBook Handbook of Public Quality Management PDF written by Stupak/Leitner and published by CRC Press. This book was released on 2001-03-22 with total page 898 pages. Available in PDF, EPUB and Kindle.
Handbook of Public Quality Management
Author :
Publisher : CRC Press
Total Pages : 898
Release :
ISBN-10 : 0824704150
ISBN-13 : 9780824704155
Rating : 4/5 (50 Downloads)

Book Synopsis Handbook of Public Quality Management by : Stupak/Leitner

Book excerpt: Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.


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