Book excerpt: HOW TO COLLECT THE MONEY PEOPLE OWE YOU is a complete credit and collections guide for the small business and individual – an invaluable resource that will help you establish effective credit policies, collect overdue bills quickly, and increase the money available to you. The book includes sample scripts for collection phone calls, sample collection letters, and important legal guidelines so you avoid the pitfalls of trying to collect. The book shows you when and how to: - Send polite reminder notices and stronger letters - Make a collection phone call - Hire a collection agency or attorney - Determine whether to extend credit and how much - Collect overdue account and maintain good will - Work with customers facing hard times - Collect from impossible deadbeats