Improving Organizational Performance
Author | : Richard E. Kopelman |
Publisher | : Routledge |
Total Pages | : 364 |
Release | : 2019-12-06 |
ISBN-10 | : 9781317359937 |
ISBN-13 | : 1317359933 |
Rating | : 4/5 (37 Downloads) |
Book excerpt: This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself, customers, and employees. This book offers a uniquely empirical approach by examining enterprise-, customer-, and employee-directed practices. Validity evidence is provided by survey research, studies of financial metrics, and the analysis of cases involving well-known organizations (such as Google, Four Seasons, and Mayo Clinic). The Cube One framework is equally applicable to organizations in the for-profit, nonprofit, and government sectors. After reading this book, students and scholars, as well as organizational practitioners in the fields of organizational behavior and management, will find a practical approach to improving organizational performance.