Improving the Airport Customer Experience
Download or Read eBook Improving the Airport Customer Experience PDF written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle.
| Author | : Bruce J. Boudreau |
| Publisher | : |
| Total Pages | : 230 |
| Release | : 2016 |
| ISBN-10 | : 0309375584 |
| ISBN-13 | : 9780309375580 |
| Rating | : 4/5 (84 Downloads) |
Book Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau
Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
