Book excerpt: This book covers the syllabus for the Improving the Test Process module of the International Software Testing Qualifications Board (ISTQB) Expert Level exam. To obtain certification as a professional tester at the Expert Level, candidates may choose to take a course given by an ISTQB accredited training provider and then sit for the exam. Experience shows that many candidates who choose this path still require a reference book that covers the course. There are also many IT professionals who choose self-study as the most appropriate route toward certification. This book can be used both as a preparation guide for those planning to take the ISTQB Expert Level certification exam and as a practical guide for experienced testing professionals who want to develop their skills in improving test processes.