Book excerpt: This report summarizes the findings, conclusions and recommendations of an independent evaluation of the ILO's programme of support for Zambia from 2001 through 2007. Its purpose is to (1) deliver an independent assessment to the ILO Governing Body regarding the results achieved over an extended period of time, (2) provide an opportunity for reflection and lesson-learning regarding how the ILO could improve the effectiveness of its operations in the future, and (3) analyze the progress made toward achieving established outcomes and to identify the lessons learnt in order to guide the further development of the Zambia Decent Work Country Programme.