Book excerpt: Why does ISO 9001 have to be so confusing? It doesn’t. Bestselling author Craig Cochran has translated ISO 9001 into plain English that anyone can understand. ISO 9001 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard’s requirements and how they apply to the organization quickly and simply. This straightforward book is ideal for people who are new to ISO 9001, experienced ISO coordinators who want to get more out of an established system, and for employees who just need a basic understanding of what ISO 9001 is and how it applies to them. Cochran explains each of ISO 9001’s sections and clauses using real-world examples and frequently asked questions. Plus, he includes samples of: Process flow diagrams Process matrix diagrams Records matrix Quality policy Quality objectives