Keeping Customers
Download or Read eBook Keeping Customers PDF written by J. J. Sviokla and published by Harvard Business Press. This book was released on 1993 with total page 384 pages. Available in PDF, EPUB and Kindle.
| Author | : J. J. Sviokla |
| Publisher | : Harvard Business Press |
| Total Pages | : 384 |
| Release | : 1993 |
| ISBN-10 | : 0875843336 |
| ISBN-13 | : 9780875843339 |
| Rating | : 4/5 (36 Downloads) |
Book Synopsis Keeping Customers by : J. J. Sviokla
Book excerpt: Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement
