Book excerpt: All managers and leaders are now expected to use coaching techniques to get the most out of their people. With 72 proven, easy to use coaching models to enhance performance, job satisfaction and motivation, they will be effective for individuals, teams and organisations. Each model is explained and illustrated, as it would be in a coaching session, to give a genuine coaching perspective and context beyond the theory. To help read and apply it quickly, each model has a figure or diagram and is broken into short, accessible sections: What is it? Where does it come from? When should I apply it? How do I apply it? Coaching tips The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.