Book excerpt: Do you solve problems in the style of a coyote, competitor or eagle? Recognising the way you approach and deal with problems at work will enable you to identify the most suitable technique to use on a daily basis. Victor Newman’s practical book strikes at the heart of fundamental challenges faced by all managers. It looks beyond the conventional techniques of problem-solving to the underlying process, identifies eight stages and explains how to recognise which technique is appropriate to which stage. On this basis managers can generate solutions at both the personal and the organisational level. A unique feature of the book is a Problem Solving Styles Profile that enables each reader to apply the material in the text to improve their own problem-solving capability.