Book excerpt: Does the combination of your Open Door Policy and your High-Maintenance employees regularly demolish your schedule? Do you find yourself looking out your window as your High-Maintenance employees leave work on time while your desk is still piled high with work that will keep you at the office for hours? Do you find yourself considering less effective ways to delegate work because you just don’t have enough energy to debate the High-Maintenance employees to whom the jobs should be assigned? If you answered “Yes” to any of these questions, this book offers permanent relief. A quick read, it is packed with the information you need to effectively combat the productivity, profitability and energy losses associated with High-Maintenance employees.