Book excerpt: This easy-to-use guidebook goes beyond the basic requirements for mastering the diversity challenge. It not only provides practical, step-by-step guidelines and answers, but gives important reasons as to why managing diversity is good for overall business. Designed for quick and easy access to useful and practical checklists, tests, questionnaires, exercises, stories, experiential activities and new ideas-this important book will help you make a difference. Written in an easy-to-understand format, Mastering the Diversity Challenge identifies issues specific to designated groups and provides effective techniques for creating a level playing field. Specific on-the-job applications are provided for running meetings, building the team, opening the dialogue, and coaching and counseling. Mastering the Diversity Challenge exposes the elements of human interaction as the cornerstone of the workplace and helps you create a culture that encourages respect and promotes equality of opportunity. When implemented, these new and useful techniques will undoubtedly impact productivity-benefiting both the individual and the company.