Book excerpt: This best-selling comprehensive guide to Windows NT 4 Workstation--now updated for the latest version, Service Pack 4--includes expanded coverage of every feature, tool, and capability of the operating system. Written for end-users and system administrators alike, this book steps you through everything from installation to heavy-duty customization. Topics span e-mail and networking, cross-platform computing, remote computing, multimedia, and more. An extensive troubleshooting section makes this book a "must buy" for anyone using NT Workstation 4 at work or at home.