Book excerpt: Diversity programmes are everywhere. But despite all the intention and focus, progress is painfully slow. Homophobia, transphobia, racism and misogyny remain stubbornly pervasive, and unfortunately, many inclusion programmes do more to create negativity toward the diversity agenda than they do to bring about measurable and lasting change. Why isn’t change happening more rapidly? What are we doing wrong? Or better yet, what should we be doing differently if we want to drive different outcomes? Although most of us are curious about diversity, and some would go so far as to call ourselves allies, very few of us are skilled in inclusion. In the absence of knowing what to do, we double down on being nice and hope that will be enough. Unfortunately, this optimistic attitude may harm as much as help. This book is for anyone who wants to dive into the complex task of supporting diversity and increasing inclusion. It’s filled with insight and practical know-how. It will help you navigate the polarised and divisive issues we face, and move beyond just talking about diversity to playing an active role in shaping an inclusive future.