Book excerpt: This book is an essential guide for those in training for their MOST® certification and a great value to anyone looking to enhance their marketability to prospective employers. Revised to accommodate the evolving needs of current and emerging industries, the third edition clarifies the working rules and data card format for BasicMOST®, MiniMOST® and MaxiMOST®, presents a thorough description of the application of AdminMOSTTM, a version of BasicMOST® for measuring administrative tasks in retail, banking and service environments, and contains new photographs and illustrations. It is an excellent resource for practicing professionals and newcomers in the fields of industrial engineering and management.