Book excerpt: National Guidelines: Bus Services Procurement and Bus Service ContractsThe bus and coach industry has, for a long time, fostered relationships with academics, industry experts and government, to grow public transport services and patronage and to help develop contractual frameworks that support this growth. These connections and experience have been utilised in preparing the enclosed guidelines. It is intended that these national guidelines will help to explain Industry's position on key contractual matters relating to route and school services. Importantly, these guidelines have been framed with public value uppermost in mind, while recognising the importance of a financially viable bus industry if quality bus services are to be provided on a sustainable basis for our communities.